Plugin support

How can we help?

Tell us which plugin you use and what is happening. Free and Pro users are both welcome: you receive a confirmation email with a reference number right away, and we reply as soon as possible.

Which plugin?

Plugin * Plugin version Optional — shown on your Plugins screen.

Free versionThe free plugin from our website or WordPress.org Pro versionYou have a Pro licence key

Your Pro licence

So we can find your licence and give Pro customers priority. We only use it to look up your licence.

Licence key or purchase email * Your key is in the email you received after buying, and on the plugin’s Licence screen.

About you

Your name * Email address *We reply to this address.

Website address The website where you use the plugin. It helps us check the problem faster.

The problem Short title * What happens? * Screenshot or fileOptional — an image, PDF or log file of up to 5 MB.

I agree that ESOFTWAVE uses these details to answer my request. *

Fields marked * are required. You receive a confirmation email with your reference number right away.

Before you write

What happens next

You receive an automatic confirmation with your reference number (for example SUP-1042). We look into your request and reply by email as soon as possible.

Want to add something later? Simply reply to the confirmation email.

Not a technical question?

For plans, pricing or a custom project, our contact page is the quickest way.

How can we help?

Thank you — we have received your request

Before you write

What happens next

Not a technical question?