How ESoftWave collects, uses and protects your personal information.
This policy explains what personal information ESoftWave (“we”, “us”) collects when you use esoftwave.com, our services, our client portal and our WordPress plugins; why we use it; how long we keep it; and the choices you have. We work with clients around the world.
ESoftWave is based in Pakistan. We decide how and why your personal information is used, and we look after it in line with the laws of Pakistan — including the right to privacy in Article 14 of the Constitution and the Prevention of Electronic Crimes Act 2016 — and, where they apply to you, the privacy laws of your own country. You can reach us at info@esoftwave.com or through our contact page.
| What we do | Why |
|---|---|
| Answer your inquiries and prepare quotes | You asked us to |
| Deliver projects, the client portal, plugin licenses, downloads, updates and support | To provide what you asked for or bought |
| Confirm Pro licenses and prevent sharing or misuse of license keys | To protect our products and genuine customers |
| Send service emails: confirmations, license keys, renewal reminders, support replies | They are part of the service |
| Keep the website and portal secure, and improve them | To keep them safe and working well |
| Measure our advertising with the Meta Pixel | To see which ads work |
| Keep accounting and tax records | The law requires it |
We never sell or rent your personal information.
We share information only with services that help us run our business, and only what they need:
We are based in Pakistan and work with clients around the world. Some of the services we use, such as hosting, email delivery and Meta, store information in other countries, so your information may be handled outside Pakistan or outside your own country. We only use services that protect information properly.
You can block or delete cookies in your browser settings; some features may then not work.
| Information | How long we keep it |
|---|---|
| Inquiries and quotes | As long as needed to reply and follow up; afterward as part of our client records if you become a client |
| Client, project and invoice records | While we work together, then as long as needed for accounting, tax and legal reasons |
| License records and license check data | As long as the license exists, then as long as needed for accounting and to answer questions or disputes about it |
| Support requests and our replies | Kept so we can help you faster next time, see the history of a problem and answer questions about your license. There is no fixed deletion date; we delete them when you ask, unless the law requires us to keep them |
| Job applications | As long as needed for recruitment; you can ask us to delete yours at any time |
| Security and server logs | For short periods set by our hosting and security tools |
You can ask us to:
Email info@esoftwave.com and we will reply within 30 days. To protect your information, we may first ask you to confirm that the request comes from you. If you live in a country with a data protection authority — for example in the European Union, the United Kingdom or Canada — you can also contact that authority.
We protect your information with secure connections, protected sign-in, passwords and keys stored in a form that cannot be read, private folders for files, and regular updates. No method of sending or storing information is completely secure, but we work to keep yours safe.
Our services are not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
Our website links to other websites and services. We are not responsible for how they handle personal information; please read their privacy policies.
When we change this policy, we update the date at the top of this page. For important changes, we may also tell you by email or with a notice on our website.
Questions about this policy or your information: info@esoftwave.com, our contact page, or +92 319 4714925.
