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Refund Policy

When you can get a refund, how to ask for one and how long it takes.

Last updated: October 22, 2026

This policy explains when you can get a refund for ESoftWave plugin licenses and services, what is deducted, how to ask for a refund, and how long it takes. ESoftWave is a sole proprietorship owned and operated by Muhammad Muneeb, with its business address at Main Qaim Sain Road, Green View Colony, Raja Wala, Faisalabad, Pakistan.

In short

  • We don’t refund a license for a change of mind — our free plugins let you try the main features first.
  • Duplicate payments are refunded in full.
  • Licenses that were not delivered, or that don’t work and that we cannot fix, are refunded minus the payment processing fee.
  • For projects, the 30% deposit is non-refundable once work has begun.
  • Ask within 14 days of your purchase; approved refunds are processed within 7–10 working days.

1. Plugin licenses: when we refund

  • Duplicate payment: you were charged more than once for the same order. We refund the extra payment in full.
  • Not delivered: your license key or download did not arrive within 24 hours of payment, and we could not deliver it after you contacted us. Refunded minus the payment processing fee.
  • Does not work: the license or the Pro features do not work as described on the plugin’s page, and our support cannot fix the problem within 7 working days. Refunded minus the payment processing fee.
  • Where the law requires a refund.

2. What is deducted from a refund

  • Payment processing fees are non-refundable. The payment provider keeps its fee when a payment is refunded, so it is deducted from the refund (except for duplicate payments).
  • Refunds are made on the amount we actually received. Charges made by your own bank or card provider, international transaction fees and currency conversion differences are your responsibility.
  • We tell you the exact refund amount before we process it.

3. When we don’t refund

  • You changed your mind after the license key was delivered.
  • The problem is caused by your hosting, another plugin or theme, or a website that does not meet the requirements listed on the plugin’s page.
  • The license key was shared, published or resold, or the payment was reversed.
  • The rest of a license period after you stop using or deactivate the plugin.

4. Wrong plan or plugin

Our products are digital, so there are no returns of physical items. If you bought the wrong plan or plugin, contact us within 14 days and we will switch it to the right one. If the new plan costs more, you pay the difference; if it costs less, we refund the difference minus the payment processing fee.

5. Services and project work

Unless your written proposal or agreement says otherwise:

  • A 30% deposit is required to start a project. Once work has begun, the deposit is non-refundable.
  • If you cancel a project, you pay for the work completed up to the date you cancel, and at least the deposit.
  • Any amount you paid for work not yet started is refunded minus the payment processing fee, within 7–10 working days.

6. How to ask for a refund

Use our support form or email support@esoftwave.com within 14 days of your purchase. Include the email address you bought with, your order reference or license key, and the reason. We aim to reply within 2 working days.

7. How long it takes

Approved refunds are processed within 7–10 working days to the payment method you used. Your bank or card provider may need a few extra days before the money shows in your account. We email you when the refund is made, and the license is deactivated.

8. Complaints

To raise a complaint, use our support form, email support@esoftwave.com or call +92 319 4714925. Tell us your name, the product or service and, if you bought something, your order reference. We aim to reply within 2 working days and to resolve complaints within 10 working days. If you are not happy with our answer, email the owner, Muhammad Muneeb, at muneeb@esoftwave.com.

9. Contact

ESoftWave · Main Qaim Sain Road, Green View Colony, Raja Wala, Faisalabad, Pakistan · info@esoftwave.com · +92 319 4714925. See also our Delivery & Cancellation Policy and Terms & Conditions.